Terms & Conditions

By purchasing our hair ties, barrettes, hair clips, and crowns via our Shopify store, you agree to these terms. For support, use the contact info below.

1. Account & Shopify Platform

  • Registration: Provide accurate details when creating an account (via Shopify or our store). Update info promptly (e.g., new shipping address for a wedding crown).
  • Platform Rules: Our store operates on Shopify—their Terms of Service govern payment processing, account security, and checkout functionality. You’re responsible for unauthorized account use.

2. Orders & Payment

  • Confirmation: After Shopify checkout, we verify stock (e.g., rhinestone hair clips, bulk hair ties) within 2 business days. Orders are confirmed once shipped (track via your Shopify order link).
  • Payments: Prices are final at checkout. Shopify Payments secures transactions (credit cards, PayPal, etc.). Failed payments require verification; unpaid orders cancel after 48 hours.
  • Cancellations: No personal cancellations post-confirmation. Forced cancellations incur an 8% fee (covers packaging for delicate crowns and restocking costs).

3. Products & Shipping

  • Specifications: Product details (material, size, decoration) follow Shopify product pages. Minor color variations in rhinestones or fabric hair ties are normal.
  • Shipping: Adheres to our Shipping Policy. Our Berwick hub (7 Glasshouse Court, Berwick, VIC, 3806, Australia) is not for delivery. An AU$10 / US$7 re-shipping fee applies for wrong addresses.

4. Returns & Exchanges

  • Eligibility: 30-day returns (unused, original packaging); 15-day exchanges for defects (e.g., loose rhinestones, broken barrette clasps).
  • Costs: We cover shipping for quality/wrong items. For personal reasons, you pay return shipping + 7% restocking fee (processed via Shopify Refunds).
  • Ineligible Items: Used hair ties, damaged crowns, missing packaging, or accessories with removed tags are refused.

5. Liability & Updates

  • Liability: We’re responsible for manufacturing defects but not for damage from misuse (e.g., pulling hair ties too tightly) or style mismatches unreported within 7 days. Shopify addresses platform-related issues (e.g., payment errors).
  • Policy Changes: Terms may update—postings on our Shopify store take effect immediately. Continuing to shop signifies acceptance.