Shipping Policy

This policy covers shipping for our hair ties, barrettes, hair clips, and crowns via our Shopify store. For assistance, use the contact info below.
1. Shipping Coverage
We ship to 90+ countries/regions globally, including Australia, EU nations, U.S., Canada, and Japan. Remote locations (e.g., outback Australia, far-flung islands) are excluded—you’ll get a checkout alert if ineligible.
2. Fulfillment & Delivery
  • Hub Location: Orders ship from our Berwick facility (7 Glasshouse Court, Berwick, VIC, 3806, Australia) or partner overseas warehouses.
  • Timeline: 1-3 business days (Australia); 3-6 business days (EU/U.S./Canada); 5-8 business days (Japan/Asia). Customs clearance may add 1-2 days—track via your Shopify order link.
  • Protective Packaging: Delicate items (rhinestone clips, crowns) are wrapped in soft tissue + bubble wrap; bulk hair ties are sealed in padded envelopes to avoid scratches or deformation.
3. Shipping Fees
  • Free standard shipping worldwide on orders over AU
    65 (applies to all hair accessories).
  • Orders under the threshold: AU
    4 (Australia); AU
    7 (EU/U.S./Canada); AU
    10 (Japan/Asia) (includes protective packaging costs).
  • Express Shipping (near warehouses only): AU
    13 extra for 2-3 business days delivery—select “Express” at Shopify checkout.
4. Tracking & Support
A tracking number is emailed once shipped. Check status in your Shopify account or our store’s “My Orders” page. For delays (over 3 days) or damaged packaging, email dross-famines.4h@icloud.com with photos for help.
5. Key Notes
  • Customs Duties: International orders may incur duties—covered by the recipient per local rules.
  • Address Accuracy: Provide a complete address. Wrong addresses cause delays—an AU
    7 re-shipping fee applies.