FAQ

If your question isn’t covered here, contact us using the info below.
1. Product & Selection
Q: What materials are your hair accessories made of?
A: Our items use safe, durable materials—hair ties with soft elastic (no hair breakage!), barrettes/clips with metal or plastic clasps, and crowns with rhinestones/pearls attached to sturdy bases. Details on Shopify product pages.
Q: Do you have crowns suitable for kids (e.g., flower girls)?
A: Yes! We offer mini, lightweight crowns in pastel colors and cute designs (e.g., with small flowers). Look for “Kids’ Crowns” tags on our Shopify store.
Q: Can I buy hair accessories in bulk for events (e.g., bridesmaid gifts)?
A: Absolutely—we have bulk sets for hair ties, small clips, and even mini crowns. Email us for custom bulk pricing.
2. Care & Maintenance
Q: How to keep rhinestone crowns/clip sfrom losing stones?
A: Avoid getting them wet (no swimming/showering with them!) and wipe gently with a dry cloth. Store in the original box to prevent scratches.
Q: Will hair ties stretch out over time?
A: Our elastic hair ties are designed for long use—they’ll stretch slightly but retain shape. Replace if you notice fraying (typically after 3-6 months of regular use).
Q: Can I clean fabric hair clips (e.g., floral ones)?
A: Spot-clean only with a damp cloth and mild soap—don’t soak, as this may damage the fabric or glue.
3. Orders & Shipping (Shopify)
Q: How to track my order on Shopify?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long does delivery take?
A: We ship from 7 Glasshouse Court, Berwick, VIC, 3806, Australia, or partner warehouses. 1-3 days (Australia); 3-6 days (EU/U.S.); 5-8 days (Asia).
Q: Is there free shipping?
A: Yes—free standard shipping worldwide on orders over AU
65 (applies to all hair accessories).
4. Returns & Exchanges
Q: What’s your return policy for Shopify orders?
A: 30-day returns for unused items in original packaging. Email first for a return label—we cover shipping for defects.
Q: My hair clip arrived with a loose stone—what should I do?
A: Send photos to dross-famines.4h@icloud.com within 7 days. We’ll ship a replacement or process a refund via Shopify Payments.
5. Other Questions
Q: Do you offer discounts for first-time buyers?
A: Yes—use code “BLING10” at Shopify checkout for 10% off your first order.
Q: Can I get custom hair accessories (e.g., a crown with a name)?
A: Some styles—look for “Customizable” on Shopify product pages. Email us with your request for a quote.